State leaders create team to tackle driver’s license delivery system
OKLAHOMA CITY (July 15, 2021) – At the direction of Governor Kevin Stitt, former Oklahoma Tax Commission Executive Director Jay Doyle will spearhead solving the state’s delivery of Real ID and driver’s licenses to Oklahomans. Doyle will transition from his position as head of OTC into a role reporting to the state’s Chief Operating Officer Steven Harpe within the coming weeks.
While the legislature and the Department of Public Safety have partnered to resolve the immediate backlog through mega-centers, Doyle and a small team will identify the challenges within the current process and establish a long-term plan to provide an efficient and digital experience for Oklahomans to meet our state’s needs.
“We know Oklahomans are frustrated by these delays and I am too,” said Governor Stitt. “We must fix the immediate issues with our driver’s license process and transform the system to better serve Oklahomans in the future. This is a complex task, and Jay Doyle is the right leader for this mission. I appreciate Senator Hall, Representative Kerbs and all our legislative partners for their work to solve this challenge.”
“I am honored Governor Stitt and the Legislature have entrusted me with finding a long-term solution to a problem that continues to plague so many Oklahomans daily,” said Doyle. “I am ready for the challenge to help move Oklahoma forward.”
“I applaud the collaboration between the governor and our legislative leaders to proactively seek innovative solutions to short and long-term service issues,” said Tricia Everest, Oklahoma Secretary of Public Safety. “Creating a more modern process will provide a better customer experience for all Oklahomans.”
Led by Representative Dell Kerbs and Senator Chuck Hall, the House and Senate have been working tirelessly over the last year to address the Real ID backlog.
“Our response as a state to the increasing backlog of Real ID and driver’s license issuances has reached critical condition. Oklahomans deserve better and it is my intention to see that they get it. It is time that we reinvent our systems and processes for delivery of license services,” said Sen. Chuck Hall, R-Perry. “I’m convinced that Jay Doyle and his team in collaboration with current service providers, DPS, the Legislature and the governor will succeed in their mission.”
“While problems within the Real ID system remain, it is time to take immediate action and find solutions for the people of our great state,” said Rep. Dell Kerbs, R-Shawnee. “We must establish an effective process that will last generations.”